Acknowledge proof received
Open the order's Payments section and compare the proof image, stored expected amount, selected payment method, and any transaction details. Check Proof received when you have reviewed and received the buyer's submitted evidence.
Proof received is an acknowledgment, not verification of the transfer or amount. It never changes an order-edit amount, refund, accepted credit, existing payment link, or on-chain status. A later standalone Request Payment subtracts that row's fixed expected amount from the current expected order total; it does not inspect the image or use an on-chain amount. If the form's Auto-mark order Paid when proof is received setting is on, acknowledgment also moves a pending order to Paid and runs the normal Paid status notifications and integrations. Otherwise, change status separately.
Correct bad evidence
Use the proof-card menu to:
- replace the active proof or transaction ID;
- clear bad active evidence; or
- email the buyer a one-time corrected-proof link.
Treat the corrected-proof URL as a private bearer link. Anyone who has it can view the payment and order context shown on that page and replace the active evidence until the link is used or expires. Send it only to the intended buyer and do not paste it into tickets, messages, or screenshots.
EZFormz preserves earlier evidence in payment history and clears the active proof acknowledgment and on-chain status when the active evidence changes. A failed or repeated corrected-link submission cannot consume the link without saving the new evidence.
Corrected evidence and other evidence rows never change an edit calculation.
On-chain results such as Confirming, Amount short or over, Wrong wallet, Wrong asset or network, Not found, Invalid TXID, Duplicate hash, Failed transaction, Unsupported asset or network, and Check failed are informational. Follow the card's suggested review step, but none of these results blocks proof acknowledgment or an order change.
Choose the status behavior
In Builder → Settings → Payment Proof, turn on Auto-mark order Paid when proof is received if seller acknowledgment should move pending orders to Paid. Leave it off when status should remain a separate seller action. Buyer uploads and on-chain checks never mark an order Paid by themselves.
For suspected reference reuse, run the form's Duplicate Check. It scans the loaded orders for repeated transaction or hash references and links every match for manual comparison; the presence of a duplicate warning is not by itself a final fraud decision. For suspected fraud, impersonation, harassment, or other abuse, use Report an issue so the evidence follows the dedicated review workflow. Do not paste one-time order access links or account security codes into a message.